contact@thecar.ro
+(40) 748.843.227 (0748.THECAR)

Privacy Policy

We consider the protection of the information regarding the Clients of our website (visitors, potential clients, clients, hereinafter referred to as Clients) as a matter of the utmost importance, so we make every effort for you to feel safe when you provide us with your personal.

This Privacy Policy explains the rules and purpose of processing your personal data, your rights and responsibilities as a personal data controller and applies to visitors, potential customers and customers of this website, if personal data is collected by the website.

The terms used in this document have the same meaning as in the Terms and Conditions on the website, which is completed.

This Privacy Policy may be improved at any time and / or this document may be updated.

By browsing the website and / or by creating an Account and / or by placing an Order and / or placing an order regarding our services, the Visitor, User, Potential Customer, Customer are informed of our Privacy Policy as attested of this document.

 

J.1. Data Operator

The following persons are involved in the processing of your Personal Data:

Data operator: OLC Premier Services SRL, headquartered in Sita Buzăului Village, Sita Buzăului Commune, Nr. 243, ROOM 1, Covasna County, registered at the Trade Register under no. J14 / 212/2018, having CUI: 15553173 (“The Company”).

 

J.2. Purpose of processing personal data

We may process personal data in order to properly execute the contracts concluded through the site www.thecar.ro (called in this document the website). This means that the data are needed in particular for:

– website registration;

– Contract;

– Order processing, validating and invoicing them;

– the exercise by the Client of any right he has as a consumer;

– Giving up the contracted services;

– Reimbursement of the value of the contracted services according to the legal provisions and according to the provisions of the Contract (General Rental Conditions);

– If you have decided to receive information about new products and special offers, we process your data in order to send you commercial information, such as: expansion of the available car fleet, additional services, special offers, discount coupons, campaigns promotion, etc .;

 

J.3. Type of personal data processed:

We process the following personal data, which is necessary for you:

 

Register on the Website:

– Name and surname;

– Email Address

 

To conclude the Contract on the website:

– Name and surname

– Gender (by choosing between the politeness formulas ‘Mr’ or ‘Mrs’)

– ID card series and number and / or passport number and number;

– Driving license series;

– The delivery address of the Vehicle;

– Phone number

– Email Address

 

Data provided by the Customer (optional):

– Date of birth

– CIF – if a trader requests an invoice

If you terminate a contract or a complaint is brought to our attention and your amounts are repaid directly to your bank account, we will also process your bank account number so that we can make the refund.

 

J.4. Legal basis for processing

Personal data are processed in accordance with Regulation no. 2016/679 of the European Parliament and of the European Commission (EU) of 27 April 2016.

We process your data based on the consent expressed at the time of registration on the website and at the time of confirmation of transactions made on the website.

Your consent to the processing of your personal data is voluntary. However, if you refuse to give your consent, it will become impossible for you to register and contract the services available on the website through the website.

You  have the following rights:

  • Withdraw your consent at any time without giving any reason. The request may be for a specific purpose of processing, for example, you withdraw your consent to receive commercial information, or it may be for all purposes of processing. If your consent is withdrawn for all purposes of processing, your Customer Account on the website will be deleted and your data will no longer be processed by us, unless the processing is based on another basis, such as : the need to perform a pre-contract or contract to which you are a party, the need for us to comply with a legal obligation; a legitimate interest invoked by us. Withdrawal of consent will not affect any previous activity.
  • You can request the deletion of your data at any time, without giving any reason. A request to delete the data will not affect the activities performed before it. Deleting data means that we will delete your Client Account from the website and that your data will no longer be processed by us from the moment of deleting the Account.
  • You may at any time object to the processing of data relating to all or only part of the purposes of the processing. This opposition shall not affect any activity carried out prior to that time. Opposition means that we will delete your Customer Account from the website and that your data will no longer be processed by us once the Account is deleted.
  • You can request a restriction on data processing in terms of duration or purpose of processing. We will proceed as you wish. This request will not affect any activity performed prior to that time and we will retain the data only for the purpose of storage and for the establishment, exercise or defense of a legal claim.
  • If your personal data is inaccurate or incomplete, you can at any time request the correction or rectification of your personal data without undue delay. You can also do this yourself, as soon as you register / log in to the website using the MY ACCOUNT section on the website.
  • If certain conditions are met, you may request that we transfer any of your data in our possession to yourself (in a structured, commonly used and automatically readable format) or to another party of your choice. For this purpose, you will contact us through the contact form, indicating the name and address of the entity to which you request the transfer and the purpose – respectively which of your data to be transferred. The transfer will take place automatically electronically as soon as you confirm the request. We need confirmation of the request in order to ensure data security and to convince ourselves that the request comes from an authorized person.
  • You can ask us at any time to confirm whether or not we process your personal data, and if so, to give you access to this data and to provide you with information and details regarding the processing of your personal data, such as: the data processed, the purpose of the processing, the recipients to whom the data were or are to be disclosed, the storage period (whenever possible).
  • In the case of a decision based only on automated processing, including profiling, which produces legal effects on your person, you have the right to obtain human intervention, to express your point of view, to receive an explanation for the automatic decision and to to challenge that decision.
  • You have the right to address a complaint to the data processing supervisory authority. This supervisory authority is the NATIONAL AUTHORITY FOR THE SUPERVISION OF PERSONAL DATA PROCESSING.

 

The rights set out above may be exercised in certain circumstances or may be subject to certain conditions, exclusions or exceptions as specified in the applicable data protection legislation.

We are obliged to inform you no later than one month after receiving each such request about the actions we have taken on its basis.

 

J.5. Duration of data retention and protection

We retain your personal data until your Customer Account is deleted. Your Customer Account may be deleted both at your request, but also as a result of the withdrawal of consent to data processing, your objection to data processing and in the event of a request for data deletion, and to the extent that you have chosen to conclude a Contract without registering an Account, until the date on which the Contract will terminate according to its provisions, situation in which the only stored personal data being those exclusively necessary to conclude the transaction, these being kept in accordance with legal provisions depending on the type of personal data .

Our systems will be limited to retaining such archival information about your transactions to which data retention is linked or in connection with legal provisions that are binding on us.

We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures, according to industry standards.

We use the services of the Netopia Payments payment processor to make payments. Any payment information is encrypted using HTTPS technology with TSL 1.2 encryption.

Despite the measures taken to protect your personal data, we warn you that the transmission of information via the Internet, in general, or through other public networks, is not completely secure, there is a risk that the data may be seen and used by third parties or unauthorized parties. We cannot be held responsible for such vulnerabilities in systems that are beyond our control

 

J.6. Communication regarding personal data

You can send us any notifications or requests regarding personal data by using one of the following options, of your choice:

E-mail to: contact@thecar.ro

Telephone: +(40) 748.843.227

Contact form on the Website

By mail to: Aviator Jean Texier, Nr. 3 Sector 1, Bucharest, Romania

 

J.7. Entrusting data processing

We may entrust the processing of your personal data to our contractual partners to the extent necessary to make transactions, make online payments through the website, or provide you with commercial information (this only if you are a User who has agreed to receive commercial information).

Personal data will not be communicated in any case to third parties other than for the purposes mentioned in this Privacy Policy; this also means that they will not be shared with other entities for the transmission by these third parties of marketing materials / commercial information.

Customers’ personal data will not be transferred outside the European Union.

 

J.8. Commercial Information – Newsletter and SMS

You can subscribe to our newsletter by providing your email address and consent to the processing of personal data in order to receive commercial and marketing information by email or text message (SMS). We use the newsletter to inform you by email or text message (SMS) about the latest offers (for example: new vehicles in the fleet, special offers, etc.). You can unsubscribe from the newsletter at any time by using the link included in the newsletter received by email or by sending an e-mail to: office@thecar.ro

 

J.9. Notifications regarding the availability of a product / service

At your request we notify you by electronic means of communication about the availability of a selected product / service. Such notification may only be sent to you if you have agreed to receive, at the specified e-mail address, commercial information about the products / services on the website and your personal data will be processed by us. You provide us with your data voluntarily, but your refusal to consent to the processing of personal data prevents us from notifying you of the availability of the product / service.

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